Flight attendant is a profession that is in great demand, especially by those who have high aspirations and like adventure. With a neat uniform and a smile that is always adorned, Flight attendants are often the face of an airline. However, more than just providing services to passengers, Flight attendants have an important role in maintaining safety and comfort during flights. This article will thoroughly examine the flight attendant profession, their duties and responsibilities, and how you can start a career as a flight attendant through education at FAAST Aviation.
Definition of Flight Attendant
Flight attendants are aircraft cabin crew whose job is to serve passengers during the flight and ensure their safety. Flight attendants work under the direction and instructions of the aircraft captain or pilot, and follow the procedures set by the airline.
Duties and Responsibilities of Flight Attendants
The duties and responsibilities of flight attendants are very diverse and cover many aspects. The following are some of the main duties carried out by flight attendants:
- Passenger Reception: Flight attendants greet passengers in a friendly manner as they board the plane, help find their seats, and ensuring that cabin baggage is stored safely.
- Safety Check: Before the plane takes off, Flight attendants carry out safety checks by ensuring all passengers wear seat belts, Know the location of emergency exits, and understand the use of life jackets and oxygen masks.
- Food and Beverage Services: Flight attendants serve food and drinks to passengers during the flight, including accommodating special dietary needs where possible.
- Handling Emergency Situations: Flight attendants are trained to handle various emergency situations such as turbulence, fire, or evacuate the aircraft. They must remain calm and provide clear directions to passengers.
- Provide information: Flight attendants provide information to passengers regarding flight schedules, weather, and the rules on the plane. They also answer passengers' questions and provide necessary assistance.
- Handling Passenger Complaints: If any passenger has a complaint or problem, The flight attendant's duty is to listen, understand, and try to resolve the problem in a polite and professional manner.
- Cabin Cleanliness Supervision: Flight attendants ensure that the aircraft cabin remains clean and tidy during the flight, including cleaning the dining table and collecting rubbish after serving food.
- Aviation Administration: Flight attendants also perform administrative tasks such as recording the number of passengers, fill out a flight report, and ensure important documents are prepared correctly.
Required Skills and Qualifications
To become a successful flight attendant, there are several skills and qualifications that must be possessed, among others:
- Communication Skills: Flight attendants must be able to communicate clearly and effectively, both in Indonesian and English. Ability to speak another foreign language is a plus.
- Interpersonal Skills: The ability to interact with a variety of people and maintain good relationships with passengers and co-workers is essential.
- Health and Physical Fitness: Flight attendants must have good health and optimal physical fitness, because this job demands high stamina and the ability to handle emergency situations.
- Problem Solving Ability: Flight attendants must be able to think quickly and solve problems that may occur during a flight in an effective and efficient manner.
- Discipline and Accuracy: The job of a flight attendant requires high discipline in following safety procedures and thoroughness in carrying out daily tasks.
- Ability to Work Under Pressure: Flight attendants must be able to remain calm and professional even when working under pressure, especially in emergency situations or when handling difficult passengers.
Flight Attendant Education and Training Process
To become a flight attendant, a person must take special education and training provided by aviation educational institutions such as FAAST Aviation. This educational program covers the theory and practice necessary to prepare students to become competent and professional flight attendants.
1. Duration of Education
Flight attendant education at FAAST Aviation lasts for 7 moon, consisting of 5 months of training on campus and 2 month internship at the airport. This duration is designed to ensure that students gain in-depth theoretical knowledge as well as sufficient practical experience before entering the world of work.
2. Education curriculum
- Aerostation: Students will learn the basics of aviation, aviation regulations, and safety procedures. This knowledge is critical to ensuring flight attendants understand the basic principles of aviation and can operate safely in a variety of situations.
- Passenger Services: This training covers passenger service techniques, complaint handling, and management of emergency situations on board aircraft. Students are taught how to provide excellent service and maintain passenger comfort.
- Communication and Language: Good communication skills are very important for flight attendants. Besides that, English and other foreign language skills are also taught to ensure students can communicate with passengers from various countries.
- Grooming then Label: Professional appearance and social etiquette are important parts of the flight attendant profession. Students will learn about grooming, way of dressing, and how to behave professionally in various situations.
- Security and Safety: This is the most critical aspect of training. Students will be trained in various safety procedures and handling emergency situations such as fire, turbulence, and evacuation of passengers.
3. Internship at the Airport
After completing training on campus, Students will undergo internships at various airports throughout Indonesia. This internship provides an opportunity for students to apply the knowledge they have learned in the classroom in a real work environment. Students will work alongside experienced flight attendants and be directly involved in flight operations.
4. Evaluation and Assessment
During internship, Student performance will be assessed by the supervisor. This evaluation includes an assessment of practical skills, communication skills, and professionalism in work. The results of this evaluation will be the basis for student job placement after graduation.
Benefits of Choosing FAAST Flights
FAAST Aviation is the best choice for those of you who want to pursue a career as a flight attendant. Here are some of the advantages of choosing FAAST Flights:
- Modern Facilities: The campus is equipped with modern training facilities, including a flight simulator, comfortable classroom, and the latest training equipment. This ensures that students get an optimal learning experience.
- Experienced Instructor: The instructors at FAAST Aviation are professionals with years of experience in the aviation industry. They are ready to guide students with the knowledge and practical skills needed to succeed in a career as a flight attendant.
- Career Program: FAAST Aviation doesn't just offer training, but also career support programs that assist students in finding jobs after graduation. This includes interview training, CV writing, and introduction to airlines.
- Industrial Network: FAAST Aviation has good relations with various airlines and airports, which makes job placement easier for graduates. FAAST Aviation graduates often have a greater chance of being recruited by leading airlines.
Conclusion
Flight attendant is a profession that demands many skills and responsibilities, but also offers many valuable opportunities and experiences. With the right education and training, You can start a successful and fulfilling career as a flight attendant. FAAST Aviation Yogyakarta is an educational institution that can help you make this dream come true.
Don't hesitate to take the first step towards this exciting and adventurous career. Visit soon FAAST Aviation for more information and registration. Join FAAST Flights
